Helping people work smarter through seamless IT support, this role sits at the heart of keeping systems running and teams productive. You’ll be joining a fastmoving, global environment where technical know-how meets a customer-first approach.
This is an opportunity to join the leaders in Global Quantum Computing, a business that is changing the future of computing as we know it! You'll start on a contract basis with the view that the role will move to permanent!
Role Overview- Location: Brooklyn Park, Minnesota, with travel to Golden Valley and Plymouth (US).
- Package: $30-40 per hour
- Contract: 6 Month Contract initially, moving to permanent after the contract ends.
- Industry: Information Technology
- Acting as the first point of contact for IT requests, triaging, troubleshooting, and escalating where needed.
- Supporting devices, operating systems, collaboration platforms, and endpoint security tools.
- Managing onboarding and offboarding tasks, including user setup, access, and equipment.
- Taking ownership of incidents from start to finish, ensuring clear communication throughout.
- Collaborating with engineering and enterprise teams on escalations, root cause analysis, and service restoration.
- Primarily based in Brooklyn Pasrk, but offering technical support across other sites such as Golden Valley and Plymouth (US).
- Overseeing local IT stock, procurement, and hardware lifecycle management.
- Maintaining and supporting A/V systems in collaboration spaces.
- Getting involved in IT projects such as system rollouts, migrations, and compliance activities.
- Full Driving License & Access to a vehicle is essential.
- 2+ years’ experience in IT support (first and second-line).
- Degree (Associate/Bachelor’s) in IT, Computer Science, or related field, or equivalent.
- Strong troubleshooting skills across Windows, MacOS, and Linux.
- Familiarity with endpoint management tools (e.g., Intune, JAMF).
- Knowledge of ITSM tools, ideally ServiceNow.
- Exposure to identity systems like Azure AD or Google Workspace.
- Excellent communication skills — able to explain technical issues simply.
- Customer-first mindset with a drive to improve IT services.
- Certifications (CompTIA, Microsoft, ServiceNow) a bonus.
- Hybrid working with modern tech and collaborative tools.
- A global, innovative environment with exposure to cutting-edge IT systems.
- Involvement in varied projects and process improvements.
- Opportunities to broaden your skills across multiple platforms and technologies.
- A culture that values collaboration, growth, and a genuine customer-first approach.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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