This is a chance to take ownership of a growing e-commerce platform, shaping how customers shop, engage, and return. You’ll be the driving force behind seamless digital journeys, smarter use of data, and improved conversion rates.
Role Overview:
- Location: London (hybrid)
- Package: Competitive + benefits
- Industry: E-commerce / Consumer
What You’ll Be Doing:
- Overseeing the Shopify site to keep performance at its best.
- Managing the customer journey from checkout through to retention.
- Building and refining CRM, email flows, and AI-powered service tools.
- Using data to track key metrics and turn insights into action.
- Working closely with marketing and operations to align campaigns and launches.
Main Skills Needed:
- Proven experience scaling B2C e-commerce with Shopify.
- Hands-on knowledge of AI tools for customer service and automation.
- Strong data analysis skills with a commercial mindset.
- Entrepreneurial approach with a focus on customer experience.
What’s in It for You:
- A role with full ownership of a fast-moving digital platform.
- Exposure to AI-driven innovation in customer service.
- A collaborative environment with marketing and ops teams.
- The chance to directly influence sales growth and customer lifetime value.
Call to Action:
We’ll keep this simple: if it sounds good, get in touch.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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