The E-learning Manager role offers an exciting opportunity to influence the success and impact of ScreenSkills’ online courses during a period of significant transformation and change in the screen sector, and the start of an exciting, new five-year strategy for the company. They will also be a key part of the team delivering our ScreenSkills Training Passport programme.
The E-learning Manager will oversee the full learning lifecycle, from identifying learning needs and defining outcomes, through content design and development, to evaluation and continuous improvement, ensuring each module delivers meaningful learning impact for its audience. This will include close management of the writing, development and future revisions of the script with subject matter experts, commissioning media assets like video and animations, and designing assessment tests. They will both carry out these tasks directly themselves and collaborate closely with e-learning developers contracted to deliver maintenance and development projects. [PB1]
This is a critical position within ScreenSkills given the central positions of online learning, certification, workforce data and the ScreenSkills Training Passport in our new strategy, and the significant success and wide usage of our modules since 2019. This will suit someone who has a strong background in e-learning, particularly content development and also instructional design, with a solid understanding of effective training and education, and ability to translate the specific nuances of the screen industries into clear, well-written learning content. Key responsibilities:
- Manage the maintenance and improvement of the content of ScreenSkills’ existing e-learning modules to reflect changing industry practice and legal requirements
- Lead the development and delivery of ScreenSkills’ new e-learning modules
- Work with the Director of Vocational Skills, E-Learning Coordinator and Platform Product Owner to develop, deliver and grow the ScreenSkills Training Passport programme
- Work with the Director of Vocational Skills to further develop ScreenSkills’ e-learning strategy to support training needs of those working in film and TV industries
- Work with subject matter experts (SMEs) to map out learning outcomes and content for revised or new e-learning modules, including strategic Passport partners such as BBC, Sky and ITV.
- Manage contracts with e-learning developer suppliers to deliver projects on schedule and to agreed budget
- Oversee the development and updating of e-learning scripts and interactive activities in collaboration with e-learning developers, ensuring content suits the needs of those working in film and TV industries, and follows best practice in effective e-learning design. In some cases, develop content directly rather than via developers.
- Oversee the development or revision of scripts for more complex media assets like videos and animations, in collaboration with e-learning developers
- Manage review process of both existing and new e-learning with ScreenSkills internal industry experts and external stakeholders and partners from relevant parts of film and TV sector
- Work closely with Platform Product Owner to develop and improve how e-learning modules are presented, completed and certified within ScreenSkills platform, including relevant functionality of the ScreenSkills Training Passport
- Work with the internal ScreenSkills marketing and communications team to develop campaigns to promote e-learning to our users and beneficiaries.
- Gain user feedback to build a bank of evidence and case studies on ScreenSkills e-learning to demonstrate impact of modules, and inform redevelopment and ongoing improvements.
- Stay abreast of relevant changes within screen industries, attend internal and external meetings and events, and provide advice and support to other projects as required.
- Any other responsibilities which are commensurate with the role.
Educational experience [PB2] [TW3] :
- Degree with honours (or equivalent) - i.e. bachelor of the arts (BA) hons, Bachelor of Science (BSc) hons, Level 5-6 diploma, Level 5-6 apprenticeship
Professional qualifications:
- (Preferred) digital/instructional design or project management qualification
Essential:
- Strong experience designing and delivering e-learning or digital learning products, ideally in a training, publishing or L&D environment
- Proven ability to write and edit clear, engaging e-learning content with subject matter experts
- Experience defining learning outcomes and structuring effective e-learning modules
- Track record of managing digital learning projects from concept to delivery (e.g. using tools such as Articulate Rise)
- Experience commissioning and managing external suppliers (e.g. developers, illustrators, animators, video creators), delivering to time and budget
- Solid understanding of best practice in e-learning design and learner experience
- Ability to use learner feedback and user needs to create, improve and evolve learning content
- Working knowledge of e-learning platforms and learning management systems
- Highly organised, methodical and able to work well under pressure
- Excellent written and verbal communication skills, with confidence working across varied audiences
- Creative, solution-focused thinker
- Strong interpersonal skills, with the ability to build effective relationships at all levels [PB4]
Preferred:
- Knowledge of current training and/or education landscape.
- Experience or knowledge of the media industries, and awareness of related skills issues.
- Take ownership of, and contribute to, internal and external communications activity both in their job role and as part of ScreenSkills’ overall strategic objectives.
- Demonstrate a personal commitment to embracing and promoting ScreenSkills’ positive approach to the achievement of acceptance, openness, and equality of opportunity at work for people from under-represented groups (i.e. such as those with disabilities and from the lesbian, gay, bisexual and transgender and black, Asian and minority ethnic communities).
- Promote and develop individual and organisational activities which support and enhance environmental sustainability and health and safety objectives.
- Establish good working relationships with both internal and external customers and provide a high quality service which meets their needs.
- Support yours and your colleagues’ activity through a commitment to effective and correct use of corporate tools and resources, including ScreenSkills’ intranet for internal communications and file management, and authorised systems for contact management.
Strong experience designing and delivering e-learning or digital learning products, ideally in a training or publishing environment
Proven ability to write and edit clear, engaging e-learning content with subject matter experts
Experience defining learning outcomes and structuring effective e-learning modules
Track record of managing digital learning projects from concept to delivery (e.g. using tools such as Articulate Rise)
Experience commissioning and managing external suppliers, delivering to time and budget
Solid understanding of best practice in e-learning design and learner experience
Ability to use learner feedback and user needs to improve and evolve learning content
Working knowledge of e-learning platforms and learning management systems
Highly organised, methodical and able to work well under pressure
Excellent written and verbal communication skills, with confidence working across varied audiences
Creative, solution-focused thinker
Strong interpersonal skills, with the ability to build effective relationships at all levels
