Job Title: Duty Manager
Based: POD Sites
Reports to : Site Lead
KEY RESPONSBILITIES:
The Duty Manager oversees all daily operations at the development and is the first point of contact for any incidents
or issues related to customers, team members and visitors. They should utilise staff, contractors, and the other
resources available to en sure the highest quality of service is provided, meeting all requirements of the management
contract, lease(s) and service standards. The Duty Manager should be a champion of Health & Safety and the POD
values.
Duties include but are not limited to :
• Manage and lead your team to ensure high standards across the development.
• Proactively support the recruitment and development of your team, ensuring standard operating procedures
and HR policies are followed.
• Work with other team members to oversee the development’s contract and contractor management routines,
utilising POD systems to ensure contracts are effectively implemented.
• Monitoring contractor work and behaviour to ensure they meet the highest standards.
• Support ongoing asset management routines to ensure planned maintenance tasks, risk actions and
Mobilisation tasks are completed efficiently and on time.
• Support the POD Mobilisation process, liaising with clients, POD support teams and other stakeholders involved
in site Mobilisation .
• Ensure Mobilisation tasks are meticulously completed and recorded in the relevant systems.
• Be a champion of Health & Safety at the development, taking ownership of identifying and actioning risks.
• Liaise with team members, the client, POD support teams, contractors and customers to maintain high
standards of Health & Safety and risk management.
• Complete relevant site‑specific duties which could be related to resident amenities, such as opening and closing
routines, inspections, panic alarm checks and pool water testing.
• Act as main point of contact in the absence of senior management.
• C omplaints management responsibilities ensuring they are handled professionally and in line with POD
standards .
• Provide cover during periods of short staffing, absences, or sickness to ensure continuity of service
Experience :
Desirable:
• Experience supporting site Mobilisation or transitions.
• Experience working in large scale residential developments or mixed -use estates.
Essential:
• Proven experience supervising or leading a team within residential, hospitality, customer service or facilities
management.
• Experience managing incidents, complaints and difficult situations professionally.
POD Management is the trading name of POD Group Services Limited, a limited company registered in England and Wales no. 11041 Registered office First Floor, 1 Elstree Gate, Borehamwood, WD6 1JD VAT no. 283188673
782.• Strong understanding of building operations, contractor management and daily site routines.
S kills & Knowledge :
Desirable:
• IOSH, First Aid at Work or equivalent training.
Essential:
• Knowledge of Health & Safety practices, including risk assessments and safe systems of work.
• Ability to prioritise tasks, delegate effectively and maintain standards across departments and ability to
manage changing priorities.
• Strong communication and stakeholder management skills.
Other Requirements:
• Must evidence the right to work in the UK
• Must be able to travel to their designated place of wor k
PERSONAL SPECIFICATION:
Attributes & Behaviours :
High Standards: Delivers work that is accurate, and consistently to a high standard .
Accountability: Takes ownership, acts with integrity and follows things through.
Clarity & Trust : Takes responsibility for their own contributions .
Communication: Communicates with confidence and credibility, adapting style to the audience.
Problem -Solving: Approaches challenges with practical solutions with a focused mindset
Learning Mindset: Actively seeks feedback and applies learning to improve performance.
Positive Energy: Brings resilience, drive, and a constructive attitude to everyday challenges.
Flexibility & Agility : Takes on additional duties when required and adapts to changing priorities
We are committed to the POD Values :
• Meticulous- preparation, process, detail, diligent, methodical, specific
• Dedicated - commitment, belief, passion, self -discipline, enthusiasm
• Smart - innovative, resourceful, original, creative, effective
• Supportive - collaborative, honest, communicative, flexible, team -player
Customer Service
At POD we believe in d eliver ing a consistently high standard of service, ensuring a positive experience for both internal
and external customers. This includes communicating with clarity, professionalism, and empathy across all channels;
responding to queries and concerns promptly; and managing issues or complaints in a calm a nd solution‑focused
manner, seeking support from the wider team when required.
Health and Safety
At POD, we are committed to providing a safe and healthy environment for employees, clients, residents and visitors.
Health, safety and wellbeing are shared responsibilities, and all employees are expected to take reasonable care to
POD Management is the trading name of POD Group Services Limited, a limited company registered in England and Wales no. 11041 Registered office First Floor, 1 Elstree Gate, Borehamwood, WD6 1JD VAT no. 283188673
782.prevent harm, manage risk, and support physical and mental wellbeing. Everyone is expected to act responsibly, follow
established safety procedures, and contribute to ongoing improvements in our health and safety practices.
Financial Management & Compliance
At POD, employees with financial responsibilities support the team by managing tasks such as budgeting, tracking
creditors and debtors, cashflow, and providing financial information as needed. Those without direct financial duties
are expected to maintain awareness of financial processes and escalate issues when appropriate. All employees are
expected to handle information responsibly and follow company expectations for secure and appropriate data use.
POD Management is the trading name of POD Group Services Limited, a limited company registered in England and Wales no. 11041 Registered office First Floor, 1 Elstree Gate, Borehamwood, WD6 1JD VAT no. 283188673
782.
