We’re looking for a proactive and organised Customer Service & Operations Specialist to join our growing team. You’ll be the voice of the business across multiple channels, making sure customers get the fast, friendly, and effective support they expect. Alongside this, you’ll help drive the adoption of AI tools that make service smarter and operations more efficient. It’s a role for someone who enjoys variety — part customer champion, part problem-solver, part process improver.
Key Responsibilities
- Act as the first point of contact for customer queries across live chat, email, and platform messaging.
- Implement, maintain, and refine AI-driven customer service systems to streamline support and reduce manual workload.
- Monitor and follow up on order fulfilment, ensuring operational processes run smoothly end-to-end.
- Produce regular reports on customer service metrics and operational tasks to highlight areas of improvement.
- Collaborate with internal teams to resolve escalations quickly and maintain premium service levels.
- Continuously look for ways to improve workflows and enhance the customer journey.
What We’re Looking For
- Experience in customer support, operations, or community management.
- Familiarity with AI or automation tools within customer service.
- Strong organisational skills with the ability to manage multiple priorities at once.
- Excellent written and verbal communication skills with a natural empathy for customers.
- Comfortable working with data and reporting on operational performance.
- A proactive mindset — someone who doesn’t just spot problems but solves them.
Why Join Us?
- Be part of a fast-growing business using cutting-edge technology.
- Play a key role in shaping customer experience and operational excellence.
- Gain hands-on exposure to AI systems and innovative automation tools.
- A collaborative culture where fresh ideas are encouraged and recognised.
- Opportunities to grow your career as the business continues to scale.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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