Consumer Communications Manager
Permanent | £60,000 + Bonus and Benefits
Location: London
We’re partnering with a purpose-led consumer organisation to appoint an experienced Consumer Communications Manager specialising in brand and good-causes communications.
This is an exciting opportunity for a creative communications professional to develop integrated campaigns that build brand relevance, strengthen consumer trust and demonstrate the meaningful impact the organisation makes within communities across the UK.
We’re particularly interested in candidates with significant experience across PR, media or journalism who understand how to create culturally relevant stories that audiences genuinely want to engage with and share.
The Opportunity
Reporting to the Senior Consumer Communications Manager, you’ll deliver creative, integrated communications campaigns that connect brand storytelling with purpose.
You’ll develop stories centred on hope, optimism and possibility, helping the brand feel modern, relevant and exciting to both existing and new audiences. Alongside this, you’ll bring the organisation’s social impact to life by showcasing the people, projects and communities supported through its work.
This is a varied and highly creative role combining campaign development, media relations, content production, agency management and performance evaluation. You’ll work closely with Marketing, Social and wider Communications teams to deliver compelling stories across multiple platforms.
Key Responsibilities
You’ll play a key role in strengthening the organisation’s brand and communicating its positive impact by:
- Developing and delivering integrated consumer communications campaigns that increase brand relevance, trust and participation.
- Creating stories and campaigns that showcase the organisation’s support for good causes and communities at scale.
- Producing engaging press materials, including media briefs, press releases, interviews and supporting content.
- Supporting photography and video shoots to produce high-quality visual content.
- Pitching compelling stories to journalists, media outlets and relevant influencers to secure high-impact coverage.
- Building and maintaining strong relationships with media contacts and social influencers.
- Working collaboratively with Marketing, Social and other Communications teams to deliver consistent, multi-platform storytelling.
- Supporting the management of external PR agencies and ensuring campaigns deliver strong results.
- Monitoring campaign performance and producing clear reports, insights and actionable recommendations.
- Identifying opportunities to improve and modernise the organisation’s consumer PR approach.
- Remaining up to date with media developments, social trends, changing audience behaviour and the potential applications of AI within communications.
- Supporting budget management and ensuring activity is delivered effectively and efficiently.
- Helping position the brand within relevant cultural conversations through timely, audience-led campaigns.
About You
You’ll be an experienced communications professional with excellent storytelling skills, strong media relationships and a proven ability to deliver creative campaigns that achieve meaningful results.
You will also have:
- Significant professional experience within PR, media, communications or journalism.
- An established network of relevant journalists, media contacts and social influencers.
- A strong track record of securing high-impact media coverage.
- Experience developing and delivering integrated consumer communications campaigns.
- A strong understanding of modern media consumption, audience behaviour and consumer trends.
- Excellent written and verbal communication skills.
- The ability to produce engaging press materials and content for different channels and audiences.
- High levels of creativity combined with strong strategic thinking.
- Experience briefing and managing external PR agencies.
- Confidence collaborating with Marketing, Social and wider Communications teams.
- An audience-led approach, using insights and campaign results to improve future activity.
- An interest in emerging digital communications and the ways AI can support modern PR.
- A proactive, positive and solutions-focused approach.
- Strong organisational skills with the ability to manage multiple campaigns and priorities.
Why Apply?
This is a fantastic opportunity to use your communications expertise within a high-profile, purpose-led organisation whose work makes a meaningful difference to people and communities across the UK.
In return, you’ll benefit from:
- A salary of £60,000.
- Company bonus scheme.
- Matched pension contributions of up to 8.5%.
- 26 days’ annual leave, two additional Life Days and bank holidays.
- Private health and medical cover.
- Income protection.
- Enhanced maternity, paternity and adoption leave.
- A £500 annual wellness allowance.
- An Employee Assistance Programme.
- Discounted health assessments.
- Flexible benefits, including an electric vehicle scheme, financial coaching, will writing, mortgage advice, and dental and eye-care schemes.
- Volunteering days and matched charitable funding.
- The opportunity to deliver high-profile campaigns with genuine social impact.
- A creative, inclusive environment where new ideas and different perspectives are valued.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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